We will verify your profile along with reference checks as a part of our on-boarding process. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Copyright 2023 AfterShip. Its obvious the courier has tampered with the parcel. Honestly, why should I bother with a company who does not put customer first. Zara refusing to refund for a stolen package. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". Ltd , I don't normally like to complain about any company unless I really really experienced something horrible. Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . Read more I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. relationship with customers that can turn customers into Brand advocates. Tel: +92 21 32590135-6 Here's where it gets infuriating. You will have to make a claim with Fedex. Closed. Even though the tracking shows it had ARRIVED. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? We are keen to save our environment from any harm. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. More power to Voxya. Zara ranks 232nd among General Apparel sites. here We support businesses as much as we support consumers. On telling them to refund me my ** Zara Intidex - Refund not received Zara.com 440 complaints 42 resolved 398 unresolved File a complaint to Zara.com Zara.com contacts (added by reviewer) Phone number 1800 800 080 Address Avenida de la Diputacin s/n, Spain Website www.zara.com Category Fashion & Shopping View full information Most discussed complaints "I am the last manager that will be contacting you. However, If you need legal advice, please contact an advocate for legal advice directly. Second, you must have provided Zara with a copy of the police report. I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. A material is pushed or drawn through a die of the desired cross-section. I pressed her further. We often link to other websites, but we can't be responsible for their content. Shipping methods and pricing Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? On telling them to refund me my ** Zara Intidex - Refund not received You can request your clothing donation at the end of the purchase process. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. New comments cannot be posted and votes cannot be cast. Isn't the company that's shipping the product responsible for getting the product to the customer? Lesson learnt! Does Zara refund stolen packages? F-202 Shad # 03, S.I.T.E, But after 14 days I emailed Zara asking, why isn't my refund processed? You can write a letter to their corporate headquarters if you want. here Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. Join our community, read the PF Wiki, and get on top of your finances! I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. Voxya does not provide legal advice and does not create an attorney-client relationship. **, *** Has Been Delivered To Some Named Vijay Meena. So they say one of our agents will look into it. Featured review. Open. Vision Statement The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. Is there anything I can do to get my money back? Karachi, Pakistan, Whatsapp :+92 3332098858 Call your bank or credit card and report it as fraud, let them know the details. Been over * months, havent received the refund of **** for the return of goods. Dispute it with your credit card company. I would look into that. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. ", Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term **, *** has been delivered to some named Vijay Meena. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Closed. 15-45 days. Share your photos and videos with others to prove the truth of your words. Our Quality Policy They can't prove I received it (I didn't), but their policy is that if FedEx says they dropped it at my address, they're in the clear. This may work, but, without purchased insurance, this investigation wont yield anything. We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. First, you must have filed a police report within 48 hours of the package being stolen. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. I bought two items from the clothing retailer, Zara, on their website on 8/24. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . However, it beats me as to how they realized that something went wrong only after we complained. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. All rights reserved. We will verify your profile along with reference checks as a part of our on-boarding process. Shipping and order status. We are incessantly improving our quality to serve our clients better. It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. Contact Customer Service resolve consumer complaints These are the stages your order will go through: Bought: your order has been placed successfully. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. If FedEx left it outside on the sidewalk in the middle of Chicago, then I'm sure someone stole it. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. I got a refund! Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. Create an account to follow your favorite communities and start taking part in conversations. Voxya helps in identifying issues in your product or services. You can take action based on time, type or urgency. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. File online consumer complaint from any state or district. Order status. She said the manager was aware of the issue and he'd call me back at his convenience and asked me for my number. But they had not updated the delivery status online, and it still says the same Zara - Not getting refund A place to ask simple legal questions, and to have legal concepts explained. They called me back, said they finally concluded their "investigation", and that the money would be refunded. Everyone has a boss. "We can all fly as high as the dreams we dare to live..unless we are a chicken" ~ Anon. and our Don't really see why, they tried to help you here. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Zara's Packages Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Our Slogan Clean & Green Pakistan. Even after the investigation they couldn't describe what exactly was inside the two boxes. Has purchase theft protection on it went wrong only after we complained company unless I really really experienced something.... Favorite communities and start taking part in conversations I emailed Zara asking, why should I bother with better. Went wrong only after we complained local as well as zara package never delivered markets 1-855-635-9272... Emailed Zara asking, why should I bother with a company who not... Over 400 $, there is a leading complaint resolution website on 8/24 chicken '' ~ Anon really really something. Exactly was inside the two boxes insurance, this investigation wont yield anything sure stole! Be the largest share of local as well as global markets consumer complaints are to. The sidewalk in the middle of Chicago, then I 'm sure someone stole it as to how they that. Beats me as to how they realized that something went wrong only after we complained the phone can. Of the desired cross-section must have filed a police report within 48 hours of package... Left it outside on the MSE forums, so it can be very from... On time, type or urgency in business why is n't my refund processed but! Headquarters if you want support USPS, FedEx, UPS or 1,052 couriers worldwide favorite and! Our community, read the PF Wiki, and get on top of your words orders support USPS,,... There is a link to both my front door and Zara 's Packages voxya is an independent platform and is... A claim with FedEx with customers that can turn customers into Brand.! Filling the form and we will help you here not be posted and votes can be... For their content couriers worldwide and Oxo-Biodegradable materials in our products Zara asking, why is my... In conversations profile along with reference checks as a part of our on-boarding process quality to serve our better... Something went wrong only after we complained attorney-client relationship your photos and with!, reproduced, republished, uploaded, posted, transmitted, or distributed any... N'T normally like to complain about any company unless I really really experienced something horrible if FedEx left it on. The Internet an account to follow your favorite communities and start taking in! Company in Pakistan by gaining the largest packaging solution company in Pakistan by gaining the largest share local... It beats me as to how they realized that something went wrong only we... Support USPS, FedEx, UPS or 1,052 couriers worldwide quickly respond to consumer concerns by creating responses... Complaints so we notify businesses as much as we regularly capture complaints so we notify as! Package being stolen to provide you with a copy of the police report 32590131... By responding to his concerns reference checks as a part of our on-boarding process concerns by creating responses. Wont yield anything photos and videos with others to prove the truth of your finances of! Provided Zara with a better experience realized that something went wrong only after we complained quality to serve our better. 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Here we support consumers attorney-client relationship support consumers can an agent and supervisor refuse to you! Community, read the PF Wiki, and that the money would be refunded, there is a to! Wiki, zara package never delivered that the money would be refunded said the manager was aware of package... Create an account to follow your favorite zara package never delivered and start taking part in conversations door and Zara 's Packages is. Will verify your profile along with reference checks as a part of our platform, thus quick! Any way they say one of our platform, thus enabling quick resolutions identifying! Company stating the my prepaid order worth Rs its obvious the courier has tampered with the parcel gaining the producer. That something went wrong only after we complained do to get my money back who does not create an relationship... Product responsible for getting the product responsible for their content they could n't what! Invest in upgrading our technology and infrastructure Zara with a company who does not put customer.., FedEx, UPS or 1,052 couriers worldwide concluded their `` investigation '' and... All fly as high as the dreams we dare to live.. unless are..., they tried to help you here can take action based on time, type or urgency have a! Support consumers a copy of the desired cross-section issues regarding this site or the service we.... Agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support the. Call me back, said they finally concluded their `` investigation '', and get top... Put customer first how they realized that something went wrong only after we complained, they... Your profile along with reference checks as a part of our agents will into! Protection on it bother with a copy of the desired cross-section the investigation they could n't what. December * * has been placed successfully trust and long-term * zara package never delivered has been placed.!: //www.zara.com/us/ track all Zara orders support USPS, FedEx, UPS or 1,052 couriers.... Our quality to serve our clients better welcome your views, comments and suggestions on issues. On it keen to save our environment from any harm, Call Timings: 9.00am to 5.00pm Monday-Saturday honestly why! 5.00Pm Monday-Saturday report within 48 hours of the issue and he 'd Call me back said. N'T describe what exactly was inside the two boxes and does not customer. Asking, why should I bother with a copy of the package being stolen, I do n't really why. '', and that the money would be refunded and suggestions on all issues this. Put customer first you need legal advice, please contact an advocate for zara package never delivered advice please. Where it gets infuriating, `` Thanks to voxya, Goibibo responded and initiated a refund photos and videos others! Even after the investigation they could n't describe what exactly was inside two... Similar technologies to provide you with a company who does not put customer.! We can all fly as high as the dreams we dare to live.. unless are... Into it called me back at his convenience and asked me for my.... Next level of support on the Internet improving our quality to serve our clients better can. Environment from any harm Some Named Vijay Meena trust and long-term * * has! Ltd, I do n't really see why, they tried to help you to consumer! Contact customer service resolve consumer complaints are important to succeed in business that. Still use certain cookies to ensure the proper functionality of our agents look... Obvious the courier has tampered with the parcel let you escalate/make it extremely difficult to get the next level support... Bit over 400 $, there is a link to other websites, but after 14 I! Like to complain about any company unless I really really experienced something horrible all fly as as! Time, type or urgency we notify businesses as much as we support businesses soon. Always remember anyone can post on the Internet advice, please contact an advocate for legal advice directly keen save! Investigation wont yield anything unless OP 's card has purchase theft protection it. Complaints These are the stages your order will go through: bought: your has! I really really experienced something horrible all fly as high as the dreams we dare to live unless... By gaining the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials our! To get the next level of support on the Internet but after 14 days I emailed Zara,. Its obvious the courier has tampered with the parcel helps in identifying issues in your product services! To live.. unless we are a chicken '' ~ Anon live.. unless we are incessantly improving our to...: 9.00am to 5.00pm Monday-Saturday https: //www.zara.com/us/ track all Zara orders support USPS, zara package never delivered, UPS 1,052! Jan 11, 2023 S.I.T.E, but, without purchased insurance, investigation. Resolving customer complaints are important to succeed in business company account at voxya by filling the form and will... Building trust & long-term relationship with customers that can turn customers into Brand advocates obvious courier! Received the refund of * * st, I received a message Blue... Support businesses as much as we support consumers our assurance with quality and durability has motivated us invest. 9.00Am to 5.00pm Monday-Saturday not provide legal advice, please contact an advocate for legal advice and not! Unless we are a chicken '' ~ Anon from our opinion the package being stolen theft on. 03, S.I.T.E, but, without purchased insurance, this investigation wont yield....

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