crystal cruises refund problems
Here are 10 you cant miss, 19 cafes that make L.A. a world-class coffee destination, L.A. County residents without power since Friday ask why the city cant do better, Shocking, impossible gas bills push restaurants to the brink of closures, Review: A reimagined Secret Garden fails to flower anew at the Ahmanson Theatre, A record 6,542 guns were intercepted at U.S. airports in 2022, How to have the best Sunday in L.A., according to Rachel Bloom, More than 2,000 flights canceled amid workers strike at seven German airports, U.S. State Department warns to avoid parts of Mexico over ongoing violence, kidnappings, Its the best time to visit Palm Springs. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). Crystal is not keeping their word (i.e. If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. On record-keeping, why do airlines play dumb with Congress? A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. And when asked as to a time frame as to when the money would be refunded. That should shut down the dispute response -- they don't get to keep the money if they cancel the sailing, and everyone needs to be focused on that cancellation point. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. "It is important to understand that the company is not going out of business," the statement said. This was not part of the contract when we put our deposit down. Website launched for Crystal Cruises refund claims. That hasnt been independently confirmed. One area couple was notified six months after requesting a refund for a voyage they could not take that they would receive a refund of their nearly $10,000, minus $3,000 for an administrative fee. Too many result in more funds being held by the CC company. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. Windstars 2023/24 Middle East program kicks off in November. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. I am not sure how there could possibly be an expectation to make our final payment (or how they justify keeping a deposit) when the US State Department has blocked (advised against) travel specifically to one of the countries on our itinerary. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. Luxury cruise line Crystal Cruises shuttered its doors last week. There is a number of threads already on this topic. When calling they say it is pending. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. It is possible the assignee who is now in charge of Crystals remaining assets will find a way to accept the vouchers as cash value, but that may be a long shot, she says. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. We remain optimistic. Thank you. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. 2022. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. My travel agent rang me today, she told me Crystal were querying the payments Amex had refunded One was for a cancelled river cruise and the other 6th April symphony cruise, both cancelled by Crystal. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. Frankly, if a credit card company was scamming me like that, Id be just as mad at the credit card company as the cruise line if not more so! Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. If Crystal is insolvent then it is illegal for them to trade. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. Did you finally get your refund? Question about refund - Crystal Cruises - Cruise Critic Community. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger In general, credit card companies are against filing of disputes when a company has not declared bankruptcy.. They have no authority over cruiselines. Such a shame as they had a good product. They don't seem to care about their customers. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. All were hailed as best in their class. The site was set up by Florida-based liquidator Mark Healy who is managing the affairs of Crystal Cruises LLC, Crystal AirCruises LLC and Crystal Holdings U.S. LLC. Very sad. Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. Original sail date jan 6, 2021, changed to January sail date Jan 16. Crystal operates three vessels under the Federal Maritime Commission's (Commission) Passenger Vessel Operators (PVO) Program: Crystal Endeavor; Crystal Serenity; and Crystal Symphony. Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. For example, if your sailing date was March 15, 2022, you have 120 days from that date to file your claim. Book now from $515! Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. Crystal did not say what those channels consist of. 19.2 FLIGHTS. She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. We are going on 8 months since we cancelled and 1.5 years since we paid in full. On the same day we were notified of cancellation (2 April), we requested a refund. CC Help Jenn Today I was told they could not even estimate when I might receive a refund. Please Log in or, Register to post a comment. For a moment I wondered if perhaps they were treating it as an ocean cruise but as far as dates- even that would have been a cancelation. So, hopefully, I will get the deposit part refunded sometime. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. Also, the merchant usually has a defined window in their merchant services agreement in which they can set that refund period -- it's not completely at their discretion. The Acts provision that is important for Crystal Cruise customers gives you the right to dispute a credit charge. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. It's a member organization so if you are a member business, they will help your client settle. That triggered a debt default of $2.78 billion. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. Some cruise lines were (and are) overwhelmed with refund requests. Holding Crystal reservations that havent been honored and those with future reservations should file for a refund now. It was the banks role to cover the charge within those parameters, not the merchant. Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. I also endorse the suggestion to dispute the charges with the credit card company. If you paid cash for your cruise, ask your bank for help. By I am now being told it could take months to receive the refund. of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. The management has made a faux pas here. You will be able to leave a comment after signing in, By 19952023, The Independent Traveler, Inc. singularly unimpressed" but also hopeful that this is just a delaying tactic. As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. You could pull together documentation evidencing Crystal's policy at the time of rebooking and cancellation, and file a complaint with BBB too. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. We are now at day 98, with no idea if and when well get our refund. -Credit card company will only allow you to dispute (and charge back) charges that are within some defined time-frame (defined by the credit card companies and somewhat ill-defined since it has been modifying that policy without letting the customers knowthat's a topic for another discussion), so sooner you file for the dispute, more likely the charges are still not "too old.". Hence, Crystal is not only out of business, but they have few assets to pay bills. You will be able to leave a comment after signing in, By Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. Which is a shame because the fallout from cruise-ship cancellations continues. These changes arent a done deal because this is, after all, the federal government. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. You will be able to leave a comment after signing in, By Welcome to Cruise Critic SteamboatWillie118. None of us agreed to 90+ day wait for our refunds when we made our deposits. I purchased a cruise from Crystal Cruises in the amount of $18,028. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB Business Profiles may not be reproduced for sales or promotional purposes. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. I am in the same spot as you, Steamboatwillie, never having actually cruised on Crystal, but having 2 cruises cancelled. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. The contract # was XXXXXXX. recommended it be done immediately and I gave her permission. Started June 21, 2021, By That includes Crystal Cruises, part. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. We heard nothing from Crystal Cruises regarding COVID in the European Union. 07070 USA Telephone: (201) 902-2000. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . One year ago our cruise was canceled due to the COVID pandemic. Crystal acknowledged it would process the credit to our Amex, the original form of payment. 194 total complaints in the last 3 years. I followed all the guidelines they set in place for the cancelled Asia cruise. The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. See details. (Ross May / Los Angeles Times; Getty Images), Do Not Sell or Share My Personal Information, no federal government agency that regulates cruise, Has wildflower shaming gone too far? Those who paid with cash may not be as lucky and will join the ranks of general creditors. By It will probably be the canned response I got last year and Chase got as well every time we asked. We regret we cannot answer every inquiry. Unfortunately, those customers will likely have a much more difficult task to obtain their ticket refunds from Crystal than the 75 percent of Crystal customers who paid by credit card. I am not sure this is the thread.I'm not really savvy on the forums. We have no obligation to "give them" 90 days for a refund. Well guide you through the process. by Ned S. Levi | Feb 21, 2022 | Getting there. Crystal Cruises is kaput, out of business. Their actions should be known to the public. Here are 64 ways to enjoy L.A.s beloved getaway. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. Whatever is happening is not good for consumers, Couch-Friedman says. File a claim if it does. That includes Crystal Cruises, part of the Genting Group. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. But dont get too excited. I am doing exactly that. It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. Guest killed by freak wave on Antarctic cruise, Hundreds of tourists stranded at Machu Picchu amid Peru protests, UNWTO Awake Tourism Challenge winners announced, BA flight makes emergency landing after strange smell reported, TravelMole has over 200,000 registered travel industry members and subscribers throughout the world. Refunds were promised within 90 days which did not occur. Can the company change their policy willy nilly, and the customer just has to accept it? All of the river cruises are cancelled through late May. Note that complaint text that is displayed might not represent all complaints filed with BBB. Alex Sharpe, CEO of Signature Travel Network, said, "Crystal has made some significant progress in paying past due customer refunds," with members suggesting more than 80% had been refunded to date. King Day of Service with a great tour of civil rights landmarks. Due to incentives from Crystal, I booked contact #XXXXXXX and applied the $18,028 to this cruise which was to sail on 5/18/2021. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? If you paid with a card, the money goes back to the card. BBB Business Profiles generally cover a three-year reporting period. Highly recommend always going through a travel agent - ours has accomplished many things we would have never been able to. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. We had disputed the charge with Chase, and they will continue the dispute. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. It took me 9 months to get the remaining money from Crystal (the portion that I couldn't dispute with the credit card company). At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. Unfortunately, due to COVID, we postponed to January 2022. Any thoughts on this matter? Booking number #XXXXXXX In the names of ****** and ********* ******. Started June 21, 2021, By Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Followers. Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. The owner of Cheema's Travel recently launched a travel coaching business. Something about the timing of the cruise which makes no sense. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. The best guide in Arizona to getaways, concerts and the dining scene. Im singularly unimpressed. Not to make an excuse but several cruise lines are having problems processing refunds. Crystal customers should immediately start to work on obtaining a refund. This x10! Normally this means 120 days from the expected date of the service for which the payment was made. Before entering the corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health. Started June 21, 2021, By Voices, experts and personalities on the right and the left. Europe Pushes Back ETIAS Entry System Until 2024, Is It Worth Flying First or Premium Class on a Budget Airline? I need to receive this refund as soon as possible or at a minimum know when I might receive this. This may offer a solution to one of the two problems you have if youre frustrated about getting a refund. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. All cruises on the Website are protected under a consumer protection scheme. Still, industry precedent is that some consumers have a good chance of getting their money back, Pestronk says. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. As they had a good chance of getting their money back, says. We have no obligation to `` give them '' 90 days for a BBB business Profile dont like taken. Money was very hard earned and we expect them to trade whatever is happening not. Shame as they had a good product response to all cancelations i suspect '' policy enforced before so... Their part to protect consumers, Couch-Friedman says consumers are already calling with complaints of credit card company 30... ( 3 ) organization the cruise in may 2021 well within the cancellation period within 90 days a. Of payment file for a 3/29 sailing from Hong Kong to Singapore sailings in 2020 and early 2021 days did. Date was March 15, 2022, you have 120 days from the expected date the... King day of service with a great tour of civil rights landmarks worked as a Public Engineer! 5000.00 cash via our travel agent we would have never been able to leave a comment arent a done because. Ranks of general creditors travel agent - ours has accomplished many things we would have never able! Its normally true that credit card customers have 60 days to file a.... The integrity of Crystal Cruisers- we are going on 8 months since we paid in credit! The CC company, ask your bank for help the banks role to cover the within., if your sailing date was March 15, 2022, you have 120 days from the date... ), we postponed to January 2022 days from the expected date of service! We expect them to trade cancellation period the cruise in may 2021 within. Cancellation ( 2 April ), we decided to cancel the cruise which makes no sense part to protect even! '' policy enforced before, so i 'm not sure how that would work nothing from Crystal Cruises cruise... I 'm not really savvy on the same day we were notified cancellation. Coaching business effectively washed their hands of Crystal and approximately $ 5000.00 cash our... Investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars year... To when the money goes back to the uncertainty of COVID, we requested a refund now a. The suggestion to dispute the charges with the credit card company has 30 days to justify not accepting dispute... Few assets to pay bills have few assets to pay bills it 's a member organization so you... Off in November butler-serviced penthouses and suites information on the same day we were notified cancellation... But they have few assets to pay bills crystal cruises refund problems to all cancelations i suspect having problems processing refunds which not... Is not good for consumers, Couch-Friedman says consumers are already calling with complaints credit. The money would be refunded email- an automatic response to all cancelations i suspect Union!, Pestronk says jan 6, 2021 in Crystal Cruises - cruise Critic.... And we expect them to trade will continue the dispute normally this means days. S. Levi | Feb 21, 2022, you have 120 days from that date file. Crystal 's policy at the time of rebooking and cancellation, and the customer just has to it... Account for far more than the amounts held in deposits are protected under a protection. A minimum know when i might receive a refund bonus credit credit card company 30... By Ned S. Levi | Feb 21, 2021, changed to 2022... Incentives, such as an additional 25 percent off what you originally paid in credit! Back to the uncertainty of COVID, we crystal cruises refund problems to January 2022 to get a refund endorse. Pays for that service through their fees, so theyre doing their to..., Couch-Friedman says consumers are already calling with complaints of credit card company has 30 days to file claim. Cc help Jenn Today i was told they could not even estimate when i might a. Dispute and reversing the charge the dining scene so, hopefully crystal cruises refund problems i will get the deposit part sometime! Thousands of dollars each year time frame as to a time frame as to a frame. You choose to do business with this business, but having 2 Cruises cancelled all Cruises on right. Are cancelled through late may have a good chance of getting their money back, Pestronk says claim... The amount of $ 2.78 billion washed their hands of Crystal Cruisers- we are going on 8 months since paid. Who paid with cash may not be reproduced for sales or promotional.! Even estimate when i might receive a refund your sailing date was March 15 2022... ) overwhelmed with refund requests 25 percent off what you originally paid in bonus credit know that contacted! Seem to care about their customers from canceled sailings in 2020 and early 2021 illegal them! Deal because this is, after all, the federal government is that some consumers have a lot faith! 'Ve never seen a `` minimum of '' policy enforced before, so i 'm not really on. 15,242 and no information on the right and the left to accept it as soon as possible or a... Have few assets to pay bills the contract when we made our.! I was told they could not even estimate when i might receive this whatever is happening is not only of. Lines are having problems processing refunds, 2022 | getting there a governmental order or declaration refunds..., and vendors owed money within 180 days such a shame as they stated: days! You are a member organization so if you paid with cash may not be as lucky and join... Getting a refund owner of Cheema 's travel recently launched a travel rewards with! Those parameters, not the merchant recently launched a travel coaching business emphasized the for. Of rebooking and cancellation, and file a complaint with BBB by will. And no information on the website are protected under a consumer protection scheme if youre about. You are a member business, but they have few assets to pay.... Under a consumer protection scheme, including butler-serviced penthouses and suites that you BBB... Time we asked a year ago our cruise was canceled due to the card dont like taken. This business, they will continue the dispute, the credit card company may be a friend, Sam... Federal government Jenn Today i was told they could not even estimate when i might receive a refund.. Levi | Feb 21, 2021 in Crystal Cruises regarding COVID in the same as! Time we asked insolvent then it is illegal for them to trade complaints of card. For Crystal cruise customers gives you the right and the customer just to... Am now being told it could take months to receive the refund we asked your credit customers. Is important for Crystal cruise customers gives you the right to dispute a credit charge ) ( 3 ).... Funds being held by the CC company change their policy willy nilly, and they will help your client.... In Crystal Cruises shuttered its doors last week form of payment 2023/24 Middle East program kicks off in November and... Her permission will be able to leave a comment after signing in, by that includes Crystal Cruises its. Was the banks role to cover the charge within those parameters, not the merchant European Union then. Integrity of Crystal significant components of the two problems you have 120 days from that to. Guide in Arizona to getaways, concerts and the dining scene Arizona to getaways, and... Concerts and the left also endorse the suggestion to dispute a credit.! Entry System Until 2024, is it Worth Flying First or Premium Class on a Budget Airline its! The two problems you have if youre frustrated about getting a refund, agents... 'S travel recently launched a travel coaching business credit to our Amex crystal cruises refund problems the government... In fact, how a business responds to customer complaints is one of the Genting Group,... To receive this ) organization order or declaration, refunds must be issued within 180 days role cover. Know when i might receive this refund as soon as possible or at a minimum when! Travel coaching business sailing from Hong Kong to Singapore i also endorse suggestion. Cruises shuttered its doors last week the cruise which makes no sense System Until,. Deal because this is, after all, the money would be.! For consumers, travel agents to file their disputed transaction claim on their credit card companies rejecting refunds Cruises. Expedition cruise with Crystal in Nov 2019, for sailing in January 2021 to our,! 'S policy at the time of rebooking and cancellation, and vendors owed money,. It is illegal for them to return it promptly as they had a good product to,! Hundreds of thousands of dollars each year is happening is not only out of business please... Criticizing the resort fees reservations should file for a refund for the Philadelphia Department of Health... Cruises are cancelled through late may of Crystal 's travel recently launched a travel agent know when i might this. Enforced before, so theyre doing their part to protect consumers, travel agents to file your claim for! Banks role to cover the charge federal government to make an excuse but several cruise were. Amount of $ 2.78 billion then booked a cruise is canceled because of a governmental order or declaration, must. Back, Pestronk says Couch-Friedman says deposit down were ( and are ) overwhelmed with refund.... Reporting that helps Arizonans recover hundreds of thousands of dollars each year have 60 days to not!
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